Both you and your Guest have a 24-hour window from the end of the reservation to submit a complaint. Pavemint will then review the complaint and determine at its discretion whether or not to process a refund to the Guest or take any other action to resolve the dispute. After the 24-hour window, reservations are closed for complaints and no refunds will be processed.
Please refer to our Terms & Conditions for more information about disputes between users.
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