What if I have a dispute with a Host?

Both you and the Host have a 24-hour window from the end of the reservation to submit a complaint to Pavemint Customer Care. The Customer Care Team will then review the complaint and determine at its discretion whether or not you are entitled to a refund or any other action needs to be taken to resolve the dispute. After the 24-hour window, reservations are closed for complaints and no refunds will be processed.

Please refer to our Terms & Conditions for more information about disputes between users.