What if I arrive at my reserved parking space and there is another vehicle parked there?

Not to worry, we’re here to help! First, we recommend reaching out to your Host, who will receive a text message and should respond to you very quickly. You can send your Host a message through the reservation page here: https://pavemint.app.link/reservations. You’ll need to be logged in to your account in order to access this.

If you don’t think you made an account or are having trouble logging in, see: Can I make changes to my reservation if I didn’t finish making an account?

If the Host doesn’t respond promptly, you can contact Customer Care via the Help button in the app or through the website: https://app.pavemint.com/search. Look for the “Help” badge floating in the lower right corner of the screen. Members of our Customer Care Team are available immediately via chat seven days a week between 9:00 AM and 3:00 AM PST. If you’re experiencing a problem outside of those hours, someone from our team will respond as quickly as possible.